Terms of Service (ToS)

1. Introduction:
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   • About Orva: Orva (Operating Room Voice Assistant) is an application developed by RAIN Technology ME LTD. to assist in surgical operations through voice and touch interactions on supplied tablets.
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   • By using Orva: Users agree to abide by these Terms of Service, which govern the use of Orva and outline both users' and RAIN Technology ME LTD.'s rights and responsibilities.
2. Usage Policy:
   
   • Permitted Use: Orva is designed for healthcare operations and to assist in surgical workflows in hospitals. Users must not use Orva for any other purpose.
   
   • Prohibited Use: Users are prohibited from using Orva for non-clinical, unauthorized, or illegal purposes. Any misuse may result in termination of service access.
   
   • Compliance: Orva operates in compliance with Abu Dhabi's Department of Health (DOH) regulations, including the ADHICS standard, as well as HIPAA and GDPR standards, to ensure data security and privacy.
3. User Accounts:
   
   • Account Setup: Users must create accounts with accurate information. Accounts should be protected with strong passwords, and authentication measures such as two-factor authentication (2FA) are recommended.
   
   • Data Security: Passwords and sensitive information are securely stored and managed, with encryption in place to prevent unauthorized access.
   
   • Account Suspension: RAIN Technology ME LTD. reserves the right to suspend or terminate accounts for any breach of these terms or for any other reason deemed necessary.
4. Data Management:
   
   • Data Collection: Orva collects and stores data, including patient information and surgical milestones, within a primary PostgreSQL database and a backup.
   
   • Data Residency: All patient data remains within a UAE-based Azure cloud, ensuring compliance with UAE Federal Law No. 2 of 2019, ADHICS, HIPAA, and GDPR.
   
   • Data Storage: The database includes surgical milestones, timestamps, and case information, with encryption applied to sensitive data.
5. Data Privacy:
   
   • Protected Health Information: Orva does not store or transmit PHI outside of the UAE, with stringent data protection measures in place, including IP filtering to ensure PHI and PII visibility is limited.
   
   • Internal Access: Hospital personnel can access relevant data for coordination and analytics, with secure access controls in place.
   
   • GDPR Compliance: Users have rights under GDPR, including the right to access, correct, delete, and transfer their personal data.
6. User Rights:
   
   • Access and Correction: Users can access, correct, or delete their information by contacting Orva support at support@orvahealth.com.
   
   • Right to be Forgotten: Under GDPR, users have the right to request the deletion of their data. Orva will comply with such requests, provided there are no overriding legal obligations.
   
   • Data Portability: Users can request to receive their data in a structured, commonly used, and machine-readable format.
   
   • Consent: Consent is required for data collection, and users can opt out of recording functionalities at any time, with clear processes for consent management.
7. Cookies and Tracking:
   
   • Usage: Orva uses cookies for data collection. Users can manage their preferences, with tracking information remaining non-sensitive.
   
   • GDPR Compliance: Users are informed about the use of cookies, and explicit consent is obtained before cookies are placed on their devices. Users can withdraw consent at any time.
8. Liability:
   
   • Limited Liability: Orva is not liable for misuse, unauthorized access, or third-party actions. Any use of Orva is at the user's own risk.
   
   • Healthcare Decisions: Orva does not make medical decisions. All healthcare decisions are the responsibility of qualified medical professionals, and Orva’s data is provided as a supplementary tool.
9. Modifications:
   
   • Updating the ToS: RAIN Technology ME LTD. reserves the right to update the ToS. Users will be notified of changes, and the latest version will be available on Orva’s website.
10. Dispute Resolution:
    
    • Governing Law: Disputes arising from the use of Orva are governed by UAE law.
    
    • Resolution: Disputes may be resolved via mediation or arbitration, or through the courts of Abu Dhabi.