Privacy Policy


The Privacy Policy is a part of the Terms of Service. By using our online store, you agree to the terms of this Privacy Policy and our Terms of Service.

Age restrictions

You represent that you are at least the age of eighteen (18) years as this site is for users 18 years of age or older. If you are under 18 years, please do not access or use this site. Ask your parent or guardian to access this site for you. You are required to be of legal age enforced by the state or province you are in to purchase our products. It is therefore your own responsibility to know whether you are legally able to purchase our products.

What information do we gather?

When purchasing anything from our site, as part of the buying and selling process, we collect the personal information you have given to us such as your name, address, email address and order history. This also occurs when you register on our site, enter a contest, place an order, respond to a survey or communication such as email, or participate in any other site features. We also use cookies, web beacons and other tools that gather information to make it easier to use our site.

When you visit this site, some information is automatically collected. This information may include the Operating System (OS) running on the device you are using, Internet Protocol (IP) address (which may be used to obtain your geolocation), browser type, access times, and language, and the website you visited before our site. We additionally collect information regarding how you use our site, including metadata, the elements you have interacted with, other details about these elements, change states and other user actions.

How we use your information

By supplying us with your email address, you are giving us permission to send you emails about new products, our store and any other updates. You have the option to unsubscribe from these emails at any time by clicking the “Unsubscribe” button included in each email.

We use the information we collect to provide, protect, maintain, and improve our products and current site as well as to develop new products. We may use information collected through our site for the following:

  • To promptly process all of your transactions and deliver the products and services at your request
  • Assist with the formation of and securing of your Account on our network
  • Be of service to you regarding any promotions, news and upcoming events about products
  • Help to improve our site, products, and our overall business operations
  • Allow us to better service you by answering any of your enquiries
Consent

Upon providing us with your personal information to complete a transaction, validate your credit card, place an order, arrange for a delivery or return of a purchase, you are consenting to our collection and use of your information. At any time if you change your mind, you are able to withdraw your consent for us to contact you by contacting us at info@orvahealth.com.

Security

For protection of your personal information, we enforce a variety of security measures and precautions to maintain the safety of your personal information. Your personal information is contained behind secured networks and can only be accessed by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your own personal information, we offer the use of a secure server. All credit card information you provide us with is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Cookies

In order to make your visit to our website seamless and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small files that a site or its service provider transfers to your computer’s hard drive that enables the site’s or service provider’s systems to recognize your browser and remember and capture certain information. For instance, cookies are used to help remember and process items in your shopping cart. They are also used to help understand your preferences based on previous or current site activity, which allows us to provide you with better services. You are able to set your browser in such a way that you are aware regarding the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for certain cases.

Third-party links

This website may include links to third-party service providers to help with the improvement of understanding our site visitors. We do not take control of these third-party websites and we do not take responsibility or liability for their privacy statements.

Policy validity and changes

This Policy applies from 15th April, 2019. If we change this Policy, we will announce its updated version on this page. Policy changes will apply only to information collected after the date of the change.

Contact information

If you would like to access, correct, change or delete any personal information we have about you, register a complaint, or you would like more information, please contact our customer service team at info@orvahealth.com.